Intensive ISO 9001 and ISO 14001

Know the general approach of the ISO 9000 and ISO 14000 family of Standards and the basic requirements of the UNE-EN ISO 9001 and UNE-EN ISO 14001

Gain knowledge of the principles of quality and environmental management in order to meet the needs and exceed the expectations of the customer, as well as understand the principles of environmental management and the benefits derived from it

To publicize the advantages of a quality and environmental management system

To acquire knowledge about the real application of quality and environmental management systems

Introduction to quality and environmental management systems:

• The evolution of quality and the environment

• The ISO 9000 and ISO 14000 family of standards

• Management systems: the high-level structure and the PHVA model

• Benefits that management systems bring to the company

Requirements of the UNE-EN ISO 9001 and UNE- EN ISO 14001:

• Introduction: principles of quality management, objectives of an environmental management system and success factors, approach to processes, risks, PHVA model

• Object and field of application, normative references, terms and definitions

• The context of the organization, identification of stakeholders, the management system and its processes

• Leadership in management systems: requirements applicable to senior management, policy and the establishment of responsibilities and authorities in the organization

• Management system planning:

  • The focus on risks and opportunities in management

  • Management of environmental aspects, legal requirements and action plans

  • Definition of quality and environmental objectives and their programming

• Processes supporting the system: resources, competence and awareness, communication process and information documented

• Operation:

  • Planning, operational control and environmental emergency preparedness and response

  • Defining requirements for products and services

  • Design and development of products and services

  • Control of externally supplied processes, products and services

  • The production and provision of the service

  • Requirements for the release of products and services

  • Handling non-conforming outputs

• Performance evaluation:

  • Monitoring, measurement through indicators, analysis and evaluation

  • Internal audit of the management system

  • Management Review

• Continuous improvement of the management system: management of non-conformities and corrective actions

Case Studies